The insurance industry is amidst a digital revolution. A recent report from PwC reveals a staggering 85% of insurance providers consider digitalization as their foremost priority. Yet, the same report indicates a glaring gap – while over 75% of customers want insurer apps, a mere 20% have access to them.
In the dynamic digital era, a robust digital customer experience isn't just an advantage – it's a lifeline. In this blog post, we will tell how an insurer can enhance customer experience with an app and how to get one.
Enhancing Customer Experience with Insurer Apps
Modern customers expect highly digital experience. Their digital interactions across various sectors have cultivated a hunger for direct, on-the-go communication with service providers, and insurance is no exception. This burgeoning demand underscores the critical need for insurers to keep pace.
Here are the main benefits of having an app, both for insurance providers and policyholders.
For customers:
Direct Access: An app provides customers with direct communication channels to their insurers, circumventing prolonged waiting periods and red-tape.
Information At Hand: Customers can swiftly access detailed yet simplified information about their insurance programs.
Service Bookings: Making appointments and consultations is just a tap away.
Instant Chat: Real-time, in-app chat options enable customers to get their queries addressed promptly.
Notifications: Users receive timely reminders, updates, and news directly on their devices, ensuring they never miss out.
For insurers:
Client Education: Apps can provide information about their insurance program and clear explain the benefts to the clients.
Client Retention: Regular interactions, updates, and ease of use foster customer loyalty.
Feedback Channel: Direct feedback from users helps in refining services and offerings.
Cost-Efficiency: Reducing paperwork and manual processes with the help of AI integrated with the services lead to considerable savings.
How can an Insurer Get an App?
EY's forecast reveals that by 2025, a whopping 70% of app development will pivot to no-code platforms. These platforms promise modern, fluid customer experiences without programming skills.
By opting for SaaS solutions, insurers not only save a colossal amount of time but also save dozen millions of dollars on in-house development.
For example, Renova offers a white-label app solution that insurers can get just a few days.
The app boosts user interaction with functionalities such as service bookings, clinical directories, and instantaneous chat features.
If you’re interested in getting a customized app under your brand name, you can get more info from Renova expert.
Conclusion
In a world steered by digital experiences, having an insurer app isn't just about staying ahead; it's about staying relevant. With seamless solutions like Renova, insurers can swiftly transition to the digital realm, meeting the customer expectations.
Digitalize your insurance business in ONE WEEK with Renova!